It’s no secret that we live in an extraordinary time! We have virtually everything we need right at our fingertips. We can communicate effortlessly with people halfway around the world using any number of free tools, and each of us has a powerful computer right in our pocket.
The technological age has made us far more connected, but it also poses some challenges for businesses. It’s more important than ever to make sure that your customer care is as excellent and efficient as it possibly can be. Competition is fierce and the world is shrinking, so you don’t need to just worry about local rivals- the whole planet is full of competitors who would love to poach some fickle customers away from you. How do you satisfy customers in the age of instant gratification and global competition?
Treat Them With Compassion
Remember the Golden Rule! If you want to make sure that your customers stay loyal, you have to treat them with compassion and recognize their humanity. These days, icy or indifferent customer service just doesn’t cut it. You need to fully emphasize with each customer and work diligently to solve their problems. Train your reps to always exercise patience and compassion on every single call. Each customer is valuable, and all of them matter in the grand scheme of things! Remember, people are far more likely to complain about bad customer service than to boast about great service, so never give your customers a reason to bad-mouth you.
If you establish a culture of compassion in your office you’ll start to see a big change in the way that your customers relate to you. At (v)WeCare we make sure that every single rep knows how important it is to be empathetic with customers and we monitor calls to ensure that each customer is getting the gold standard of service. That way, our customers know that they are valued and are less likely to be wooed away by the competition! Read More: https://vcareoutsourcingcallcenter.blogspot.com/2019/04/satisfying-customers-in-age-of-instant.html
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